Replacing Stamps with Smarter Rewards: Tamp & Grind's Transition from NFC-based Loyalty to QR Wallet Pass Rewards

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Tamp & Grind, a specialty coffee shop in Lancing, relied on a previous loyalty provider’s NFC-based stamp system, facing fraud risks, limited reward options, and shallow customer insights — all of which hurt their ability to truly understand customer behaviour and make data-driven decisions. Read more to discover how LoyLap transformed their loyalty program into a secure, revenue-driving engine.

"My side hustle became my main hustle — and with LoyLap, running loyalty is now effortless." - Adam Mosley, Tamp & Grind's Owner
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The Challenge

Switching from a NFC-based Loyalty Provider  to LoyLap's QR-Linked Rewards

At first glance, A NFC-based Loyalty program was convenient, but under the hood, there were critical weaknesses holding Tamp & Grind back:⁣
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Stamp-only limitation —  Their previous provider's system locked T&G into a basic stamp collection mechanic. Great for routine visits, but impossible to adapt for credit-back offers, prepaid bonuses, or strategic discounts that could drive higher spend per visit.⁣
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Fraud vulnerability — NFC tags can be tapped multiple times by any device in range, often without staff noticing. In an unsupervised setting, this opened the door to abuse and reward leakage.⁣
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Shallow insights — The previous provider business portal offered only surface-level data. Without knowing customer value, visit frequency, or spend patterns, Tamp & Grind was flying blind. 
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For a coffee shop whose success hinges on repeat visits from the same local audience, this wasn’t just inconvenient, it was a barrier to growth.


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The Outcome

T&G Switched to LoyLap a loyalty system designed to keep every reward secure, every customer visible, and every offer flexible. 

And the difference was immediate:⁣

  • ⁣Fraud-resistant loyalty — Each LoyLap QR code is tied to a unique customer account, verified in real time, and stored securely in Apple or Google Wallet. No accidental double taps, no free-riding.⁣
  • Full transaction visibility — From a single dashboard, the team can see spend history, reward balances, and redemption patterns. Data is no longer an afterthought — it’s a driver for smarter decisions.⁣

  • Multiple reward types — Beyond digital stamps, Tamp & Grind can now run credit-back campaigns, instant discounts, and prepaid top-up bonuses — each targeting a different customer behaviour.⁣

  • Operational flexibility — Rewards are applied automatically at checkout, eliminating friction for staff and customers alike.

  • Always in sight — By being visible in customers’ Apple or Google Wallet, Tamp & Grind stays top of mind in the place people check most, creating subtle daily reminders that encourage return visits.

How it works

Getting started with LoyLap at Tamp & Grind is quick, simple, and built for zero friction:⁣

  1.  Download & Sign Up – Customers download the LoyLap app and create their account using just their email.⁣

  2. Find Tamp & Grind – A quick search in the app connects them directly to the coffee shop’s loyalty program.⁣

  3. Top Up (and Get Bonus Credit) – If top-up bonuses are enabled, customers can add funds to their balance and receive an instant credit-back bonus based on the amount they load.⁣

  4. Order, Pay, and Earn Rewards – Every payment earns rewards automatically. No separate stamp cards, no extra checkout steps.⁣

  5.  Show the QR Code & Go – Customers can present their QR code from the app or store it in their Apple or Google Wallet for instant scanning.⁣
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"The fact that customers can save their QR code to Apple Wallet or Google Wallet is huge — it’s quick, instant, and there’s no faff."

The Impact Was Clear!

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Stamps Doubled, Redemptions Tripled

Since launching in Q1 2025, Tamp & Grind has seen loyalty activity build strong momentum, proof that customers are engaging with the new system and returning more often.⁣

⁣Q1 (Launch period)⁣

Q2 (April–June)⁣


* 656 stamps collected⁣
* 86 rewards redeemed⁣
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* 1,721 stamps collected⁣
* 226 rewards redeemed⁣
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⁣The jump from Q1 to Q2 shows more than double the stamps collected and nearly triple the redemptions — clear evidence that customers aren’t just signing up; they’re actively participating and coming back for more. With every scan, Tamp & Grind is turning casual visitors into committed regulars while gaining data to keep that growth brewing.⁣
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A Quick Glimpse to Real Customer Behaviour & Insights

With LoyLap’s business dashboard, Tamp & Grind can finally see who their customers are and how they interact with the business — moving away from guesswork.
 

From the first quarter of use, the data revealed:

  • A clear gender ratio skewed toward female customers, making up the majority of the loyalty base.

  • The 35–44 age group emerged as the largest segment, representing the shop’s core clientele.

  •  Top customer reports showed exactly who their most loyal patrons are by name, highlighting those who visit most often and spend the most.
 

And this is only a glimpse of the data they can access. The dashboard holds a much deeper view into spending patterns, visit frequency, orders placed — giving Tamp & Grind the tools to not just understand their customers, but actively shape behaviour.  With this level of insight, they can create targeted rewards for their biggest age segment, design campaigns that resonate with their largest gender demographic, and personally thank top customers with special discounts or rewards. 

"The gift card feature is brilliant — customers can load credit straight into their app and redeem it just by scanning their QR code."

Gift Cards That Bring New Customers Through the Door

Tamp & Grind’s gift cards run on the same secure QR code technology as their loyalty rewards — instantly scannable, fraud-resistant, and fully integrated with their existing POS system. 

Whether purchased in-store or online, sent instantly via email or handed over the counter, each card is tracked in real time through the same LoyLap dashboard they already use for monitoring loyalty activity and orders.  
 
Cards can be fully branded to match Tamp & Grind’s identity and come in two formats: reusable physical PVC cards that can be reloaded or reissued, and digital cards that can be scheduled for future delivery or sent instantly. Both formats can double as loyalty or membership cards, creating even more customer engagement opportunities.
 

For Tamp & Grind, gift cards aren’t just a nice extra,  they’re a strategic tool. They help reach entirely new customers who might never have visited without receiving a gift, and they boost cash flow by bringing in revenue upfront⁣

"It’s straightforward, easy to train staff on, and we’ll definitely be integrating LoyLap into our next site." 
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READ FULL CASE STUDY
OVERVIEW

Florence Coffee Co., Montana’s favourite drive-thru café, wanted to launch a 2-day campaign to increase cash flow through customer top-ups on their mobile app.

CHALLENGE

Launch a limited-time Leap Year Campaign, encouraging customers to load $100 into their app by offering 29% credit-back.

OUTCOME

92,115 push notifications sent⁣, 509 customers topped up⁣, and $59,922 funds loaded.

Join thousands of business who are already thriving with LoyLap technology

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EnhancedPayments

Enhanced Payments

Customers got more out of every transaction. Offers such as 13% credit on top ups greater than $50, incentivised their customers to switch over.

Management

Centralized Management

Every customer transaction and interaction was now managed using a centralized LoyLap dashboard.

POS

POS Integragtion

Our integration with your POS means all data is integrated into one system to make it easier for your team to manage

Reconciliation

Easy Reconciliation

Florence Coffee Co saved considerable man hours on end of day reconciliation as the system would automatically send reports.

EffectiveResults

Industry leading and effective results

At LoyLap we don’t just provide the technology, we make sure the technology is the right match for your business and its customers. Florence Coffee Co now has over 15k app downloads and over 700 five star reviews; it is clear that the impact has been overwhelmingly positive for both Florence Coffee Co and its customers.

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