From Tradition to Technology: Cornucopia Restaurant's Journey with LoyLap

For nearly four decades, Cornucopia Restaurant has adapted and thrived, evolving from a vegetarian staple to a fully vegan favorite in Dublin. Now, with the help of LoyLap, they’ve taken the next step, integrating technology to enhance customer experience and streamline operations while staying true to their roots.

"Because we have such a huge building, we wanted people to be able to order coffees and cakes at their table and the LoyLap App system allowed us to do that." - Doreena McCafferty, Cornucopia's Owner.

Overview of Cornucopia

 

When a family business spans decades, surviving recessions, market shifts, and a global pandemic, it’s a story worth sharing. Cornucopia Restaurant, a beloved counter-service eatery at 19 Wicklow Street, Dublin, has stood the test of time since its founding in 1986.

Initially vegetarian, Cornucopia recently evolved into a fully vegan establishment, bringing its loyal customers along on this transformative journey. Today, it’s not just the food that’s evolved, the restaurant has embraced technology to enhance customer experience and streamline operations, thanks to LoyLap.


A Legacy of Resilience

Darina McCafferty, owner and director of Cornucopia, reflects on the restaurant’s enduring success:

“My mother, the founder, had an incredible drive to survive. She refused to give up, even during tough times like the 1980s recession and the challenges of the pandemic. Her determination, combined with support from family and friends, kept us going.”

That resilience led to innovative changes, including the adoption of modern technology to keep pace with customer expectations and operational needs.

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Why LoyLap?

Cornucopia’s technological transformation began with the adoption of LoyLap’s integrated systems. Initially used for managing gift vouchers, LoyLap quickly proved its versatility. Custom-designed vouchers, complete with Cornucopia’s logo, were just the beginning. The real game-changer came with table ordering—a feature perfectly suited to the restaurant’s multi-floor layout.

The Outcome

Revolutionising the Dining Experience

For many customers, deciding what to order at the counter can be overwhelming. Some feel rushed by the line behind them, while others may only realize they want a coffee or dessert after sitting down. With LoyLap’s table ordering system, those pain points vanish.

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"The table ordering system has a great way of allowing people to order from the upper floors."

Here’s how it works:

  • Customers scan a QR code at their table or log in via the Cornucopia App.

  • They select their table number, browse the photo-rich menu, and select items.

  • Payment is seamless with Apple/Google Pay or other payment methods.

  • Orders are sent directly to the kitchen, where they’re promptly prepared and delivered to the correct table.

Smart Inventory Management

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Managing inventory is crucial for a restaurant like Cornucopia, known for its freshly baked cakes and limited-quantity items. LoyLap’s system allows staff to:

 

  • Enter daily inventory counts, allergens, and photographs for each menu item.

  • Automatically update availability as items sell out, preventing customer disappointment.

"The inventory limits are extremely useful, we turn it off when there’s only 3 left."

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Unparalleled Support

For Darina, one of the standout features of working with LoyLap is the exceptional support team.

"They’re always happy to jump on a call to resolve any issues. Technology can be tricky, but their responsiveness and understanding of our unique needs make all the difference,” she shares.

This personalized support ensures that the system remains a seamless extension of Cornucopia’s operations.

 

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Balancing Tradition and Innovation

As a business deeply rooted in tradition, Cornucopia values the unique atmosphere it’s cultivated over decades. Adopting new technology like LoyLap isn’t about replacing that essence—it’s about enhancing it.

“Every business needs to maintain its original feeling while utilizing technology to keep up with the times,” Darina emphasizes. “LoyLap has given us the tools to do just that, helping us serve our customers better while generating additional revenue.”

"Apple Pay is the quickest and simplest way for the customers to use it,  two clicks and their order goes to our kitchen."

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How Cornucopia Uses Wallet Passes to Speed Up Payments and Stay Top of Mind

  • Instant tap-to-pay transactions – Cornucopia’s customers can complete payments with a quick tap of their phone or watch, speeding up service during busy times.

  • Seamless integration with POS – Wallet pass payments sync directly with Cornucopia’s till system, reducing manual entry errors and making order processing more efficient for staff.

  • Integrated loyalty rewards – Wallet passes automatically collect loyalty during payment, eliminating extra steps and making it effortless for Cornucopia to reward and retain its customers.

  • Consistent payment experience across channels – Whether customers order at the counter, from their table, or online, Cornucopia delivers the same fast and easy payment process every time.

  •  Improved brand visibility – Having Cornucopia’s brand in customers’ digital wallets keeps the restaurant top of mind in one of the places customer use most throughout the day.
     

A Model for Modern Businesses

Cornucopia’s journey is a testament to the power of resilience, adaptability, and innovation. By embracing solutions like LoyLap, the restaurant has successfully navigated the challenges of modern dining while staying true to its roots.

For businesses looking to blend tradition with technology, Cornucopia’s story offers a compelling blueprint. At LoyLap, we take pride in helping businesses—big or small—thrive in an ever-changing world. Whether it’s enhancing customer experience or streamlining operations, we’re here to support your journey to success.
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Enhanced Payments

Customers got more out of every transaction. Offers such as 13% credit on top ups greater than $50, incentivised their customers to switch over.

Management

Centralized Management

Every customer transaction and interaction was now managed using a centralized LoyLap dashboard.

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POS Integragtion

Our integration with your POS means all data is integrated into one system to make it easier for your team to manage

Reconciliation

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Florence Coffee Co saved considerable man hours on end of day reconciliation as the system would automatically send reports.

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Industry leading and effective results

At LoyLap we don’t just provide the technology, we make sure the technology is the right match for your business and its customers. Florence Coffee Co now has over 15k app downloads and over 700 five star reviews; it is clear that the impact has been overwhelmingly positive for both Florence Coffee Co and its customers.

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