We all have bad days, and that includes our staff members. Whether it be relationship troubles, financial constraints or we just woke up on the wrong side of the bed, we’re only human and sometimes we don’t always show our best side. This is not ideal in customer service, where all it takes is one negative experience with staff to drive customers away indefinitely.
But it doesn’t have to be that way. With LoyLap, you can identify and acknowledge your best customers, without ever exchanging names. For example, if there’s a long period of time between visits for your highest spending customers, the LoyLap system can take automated action to offer them a free or discounted product in app, to get them back through the door. As with all LoyLap Campaigns, the promotion is redeemed flawlessly at the POS, and you as the merchant have full visibility over how many customers its brought back to your business, over a fixed period of time.
While we can’t eliminate human error completely, we can drastically decrease the number of customers lost with targeted offers and discounts, facilitated by LoyLap.
Watch the short video below on how to setup a lapsed customer reward for your business.